Meter System Upgrade

Arrowhead Cooperative is investing a new metering system to improve the efficiency and reliability of our electric system. This system upgrade requires new meters for all of our services. The Advanced Meter Infrastructure (AMI) improves communication between the meters and our office, allowing us to detect problems more quickly and locate outages precisely, saving time and money for the cooperative. More frequent meter readings will also benefit our members, giving them more information about their electric usage so they can better manage their accounts.

Frequently Asked Questions about the new Arrowhead Cooperative Meters

When will my meter be installed?

Installers began working on Wednesday, September 14th. We will post their schedule weekly on our homepage and our Facebook page. While we can’t give you an exact date for your location we’ll be able to tell you which areas of the county they’ll be working in each week. We hope to have all of the meters replaced by the end of 2016.

Will my electricity go off during the installation?

Yes, typically for less than a minute while the old meter is removed and the new one set in place. You may need to reset electronic clocks and other devices.

How does my new meter work?

Like your old meter, it measures the amount of electricity you use (kilowatt hours). But instead of a 3-day lag before that information reaches Arrowhead’s office now we will get hourly updates from your meter, as well as alerts if there is an outage at your location.

Why are we changing to automated meters?

The meter upgrade provides Arrowhead Cooperative members with numerous benefits. The new meters will help us

  • Save money by eliminating the labor and transportation costs of in-person meter reading- a saving we pass on to our members
  • Improve billing accuracy, eliminating misreads or inaccurate readings
  • Pinpoint the exact location of outages more quickly, meaning a faster response time
  • Help our members troubleshoot high-bill problems by providing information about power consumption patterns, outage and blink county history, and voltage information
  • Improve service reliability and power quality -fewer outages, blinks, and surges
  • Help secure the overall safety of the cooperative employee team

Who will be changing out the meters? 

Arrowhead Cooperative has enlisted the services of NexGen, a firm that specializes in meter exchange processes.

What information does the new meter record?

The new meter records an electronic kWh reading and demand, and sends that information hourly back to our main office.

Will the new meter notify the co-op when the power goes out?

Yes. The meters will be able to record outages, allowing us to locate and resolve issues promptly. Please do still call to report outages, however: 800-864-3744.