Surviving A Power Outage

Arrowhead Electric strives to provide its members with reliable and reasonably priced electricity. We would also like to give continuous service but Mother Nature, accidents and sometimes equipment failure have ways of wreaking havoc with our well-laid plans. The inevitability of lightning, ice storms, transmission problems, accidents and animals makes it a matter of when, not if, the next outage occurs.

Because of these unforeseen interruptions, Arrowhead Electric cannot guarantee electric service 100 percent of the time.

When we do have an outage, even after hours, you can be assured that your call is received. Even though you may not initially talk to an Arrowhead employee directly, the dispatch center immediately notifies our lineworkers and they are either on their way to the location where the problem occurred, or are already working on fixing the problem.

Our goal is to try to restore outages as quickly as possible. Sometimes there is more than one outage, and then we work on restoring power to the one who called first. Other times, such as when a storm comes through, we work on the main lines first then on the individual lines. This is the most efficient and safe, because if the main lines are repaired, some people will have lights without the need for us to work on individual lines.

The following tips will help you stay safe during a power outage:

  • Do not go near downed power lines; they are deadly.
  • Keep a power outage kit in your home. This kit should include a flashlight, battery operated radio, extra batteries, food that does not need to be heated and a manual can opener.
  • Unplug any appliances that may be sensitive to changes in voltage. When the lights come back on, these appliances may experience dips or peaks in voltage due to high use or faults that may still be on the line.
  • If you have special needs and can’t be without power due to medical devices, or business operations, you should consider investing in a backup generator.
  • When using a standby generator, make sure it is installed correctly so it will not feed electricity back into the lines. This could injure or maybe even kill one of the lineworkers as they are trying to restore your power.

Most power outages are out of our control, so we can’t guarantee that you won’t experience some time without electricity. We also are not held responsible for the outcomes of an outage, such as thawed food, sewer backups, lack of water or appliance failure. If any of these things happen to you during an outage, check with your homeowner’s insurance provider to see if it is covered under your policy.

Electricity to light and heat our homes, pump our water and heat our food was once a luxury, but is now a necessity. You can be assured all employees at Arrowhead Electric will continue to give you the best service and reliability possible.

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