Arrowhead Electric Meters

In 2016 Arrowhead Cooperative installed a new metering system to improve the efficiency and reliability of our electric system. The Advanced Meter Infrastructure (AMI) improves communication between the meters and our office, allowing us to detect problems more quickly and locate outages precisely, saving time and money for the cooperative. More frequent meter readings also benefit our members, giving them more information about their electric usage so they can better manage their accounts.

Frequently Asked Questions about the Arrowhead Cooperative Meters

How does my new meter work?

Like your old meter, it measures the amount of electricity you use (kilowatt hours). But instead of a 3-day lag before that information reaches Arrowhead’s office now we will get hourly updates from your meter, as well as alerts if there is an outage at your location.

Why use automated meters?

Automated meters provide Arrowhead Cooperative members with numerous benefits. The advanced meters help us

  • Save money by eliminating the labor and transportation costs of in-person meter reading- a saving we pass on to our members
  • Improve billing accuracy, eliminating misreads or inaccurate readings
  • Pinpoint the exact location of outages more quickly, meaning a faster response time
  • Help our members troubleshoot high-bill problems by providing information about power consumption patterns, outage and blink county history, and voltage information
  • Improve service reliability and power quality -fewer outages, blinks, and surges
  • Help secure the overall safety of the cooperative employee team

Who will be changing out the meters? 

Arrowhead Cooperative has enlisted the services of NexGen, a firm that specializes in meter exchange processes.

What information does the new meter record?

The new meter records an electronic kWh reading and demand, and sends that information hourly back to our main office. It is the same information our old metering system collected.

Will the new meter notify the co-op when the power goes out?

Yes. The meters will be able to record outages, allowing us to locate and resolve issues promptly. Please do still call to report outages, however: 800-864-3744.

How do the meters send and receive information?

Once an hour, the meters transmit on a 900mhz radio signal to the nearest communication device (which could be another meter, a repeater, or a collector). Once the data gets to the collector it is sent through our fiber network back to our database.

For more information about radio frequency (RF) exposure, La Plata Electric Association compiled data on AMI and common consumer wireless devices: RF Exposure Study.

The Electric Power Research Institute also examined RF exposure and AMI technology: EPRI-EMF-RF Safety.